Terms & Conditions
TERMS & CONDITIONS
A - About our Terms & Conditions
(a) Please read these Terms and Conditions carefully and let us know if there is anything that you do not understand as they are a contract that governs our relationship with you and the services we provide you.
(b) These terms accompany the service and pricing information (together with any other documents referred to) on our website: tbsculpt.com.
(c) Our website and services are intended to be used by individual clients for their personal benefit and not for any commercial purpose. Any use of our services or website / social media content for commercial purposes will result in the immediate termination of our contract with you.
(d) By using our site, you agree to comply with these Terms and Conditions. If you do not agree to these Terms and Conditions please cease to use this site and refrain from making any appointments with Total Body Sculpting.
(e) We may alter these Terms and Conditions at any time. If We do so, details of the changes will be highlighted at the top of this page. Any changes made to these Terms and Conditions will apply to your use of Our Site the first time you use it after the changes have been implemented. You are therefore advised to check this page every time you use Our Site.
(f) Our site is intended for users in the United Kingdom only. We do not warrant or represent that Our Site or its Content are available in other locations or are suitable for use in other locations.
B - About Total Body Sculpting & Contact Details
1. About Total Body SculptING
Total Body Sculpting Limited (trading as Total Body Sculpt) is a company registered in England and Wales under company number 15593546 with its registered office at 1 Washington St, Kingsthorpe, Northampton NN2 6NN.
2. CONTACT
You may contact us using the form on our website (tbsculpt.com), by email ([email protected]) or by telephone (+44 1604 800 470).
3. OUR SERVICES
(a) A full list of our services can be found on our website. Services are provided by fully trained practitioners.
(b) Our services are intended to be used by individual clients for their personal benefit and not for any commercial purpose. Any use of our services for commercial purposes will result in the immediate termination of our contract with you.
(c) If we are unable to provide our services due to an event outside our control, we will contact you as soon as practicably possible to let you know and to inform you of the steps we are taking to minimise and, if resolution is possible, resolve the cause of the delay. We are not responsible for delays caused by events outside our control. If the delay is likely to significantly delay our provision of services to you, you may request a termination of our contract with you (not to be unreasonably refused by us) for your treatment/s and, where relevant, obtain a refund.
C - COMPLAINTS
Please contact us in the first instance to discuss any problems or complaints you may have and we will do our very best to resolve them. Your legal rights are not affected. Treatment results vary from client to client and can depend on a number of factors including genetics and lifestyle. The clinical trials, data and testimonials of positive results associated with the treatments offered by us means that the vast majority of clients are satisfied with their treatments provided they follow a healthy balanced lifestyle. Note that, in relation to EMSculpt Neo, the best results are usually experienced approximately 3 months after the end of the final treatment. We ask clients to raise any concerns immediately so that they can be addressed in a timely fashion. We will do our best to resolve issues and any compensation offered is at the absolute discretion of Total Body Sculpt.
D - BOOKING POLICY
1. Booking appointments, age restrictions
(a) You may contact us by phone on +44 1604 800 470 or email us at [email protected] for bookings or [email protected] for all other enquiries.
(b) You must be aged 18 or over to book an appointment and receive treatment.
(c) We require some personal information such as your full address, telephone number, email address, date of birth etc in order to make a booking.
(d) Before your treatment we will ask you to complete and sign a consent form and health questionnaire. You will not be able to have a treatment if you have any of the contraindications for our treatments and, in certain circumstances, we may as you to obtain permission from your GP to proceed with treatments. We reserve the right to refuse treatment. If you do not provide us with information we need, we may not be able to proceed with your treatment and may have to charge you to compensate for the time spent engaging with you. In exceptional circumstances, we may have to terminate our relationship with you. We take no responsibility for the cancellation of or provision of late services if this is due to your refusal to provide us with the information requested on time.
(e) Please book well in advance to avoid disappointment.
2. Fees & deposits
(a) When you make an appointment for treatment at Total Body Sculpt, you are deemed to be making an offer to buy our services. A contract is only formed between you and Total Body Sculpt when we confirm your appointment and when you have paid (a) the consultation fee and/or (b) the full amount of the treatment or course of treatments as applicable and we have confirmed your appointment/s. You will not be charged for any appointment we are unable to accept. These Terms and Conditions (as amended from time to time) apply to the contract of services. For the avoidance of doubt, the Terms and Conditions in place at the time of your booking will apply to the relevant contract of services.
(b) All clients are required to pay a non-refundable consultation fee prior to their consultation / first appointment. The consultation fee is deductible if the client decides to proceed with treatment. If the client decides not to proceed with treatment or cancels the appointment / consultation outside the cancellation window (see Bookings & Cancellations below), the consultation fee becomes non-refundable.
(c) Payment in full is required prior to commencement of treatments. If you decide to take advantage of our 0% financing plan then this will need to be approved prior to treatment commencing.
(d) All prices are inclusive of VAT where applicable.
(e) EMSculpt Neo top-up services permit clients to have one treatment per calendar month for their chosen body part/s. It is the client’s responsibility to ensure that they book one appointment each calendar month. This must be done with sufficient time to ensure availability. Total Body Sculpt is not responsible if there is no availability for the appointment within that month. Failure to book or complete an appointment within the calendar month will result in it being forfeiture. Appointments cannot be rescheduled to a different month.
2. Late arrivals & late arrival fees
Please arrive for your treatment on time to avoid disappointment and to help us ensure that we can provide you with the best service as well as honour the start time of the next client. Due to the treatment sessions being short, arrival to your treatment 15 minutes after the scheduled time of the appointment will be treated as a no-show (see our cancellation policy) and the treatment and associated fees will be forfeited.
E - BOOKING POLICY Cancellation & Rescheduling Policy
1. Cancelling or rescheduling youR appointment
You may cancel or reschedule your appointment at any time during opening hours. If a cancellation (or request to reschedule) is made outside of opening hours, it will be deemed to be made when Total Body Sculpt is next open for business and your period of notice of cancellation / request to reschedule will start from that point. To cancel or reschedule your appointment, please call Total Body Sculpt [email protected].
2. Cancellation and cancellation fees
(a) Our cancellation / rescheduling fees are set out below. If you cancel or reschedule your appointment:
(i) Within 48 hours before the scheduled start time of your appointment – 50% of the full cost of your appointment.
(ii) Within 24 hours before the scheduled start time of your appointment – 100% of the full cost of your appointment.
(iii) No show – 100% of the full cost of your appointment.
(iv) If you decide not to go ahead with the treatment on the day / at the time of the appointment – 100%
(b) Total Body Sculpt shall not be held liable for any cost, expense or loss you or any other person may suffer as a result of cancelling or rescheduling an appointment or as a result of delay to your appointment. We reserve the right to cancel your appointment/s at any time for any reason and shall bear no liability to you or any other person for doing so.
F - Use of our Website
1. Cancelling or rescheduling you appointment
(a) The information contained on our website is provided for general information purposes only and does not constitute professional or medical advice on which you should rely. We make every reasonable effort to ensure that the information on our website is accurate and up to date but we make no warranties, representations, or guarantees (express or implied) that this will always be the case.
(b) All the content included on our website and the copyright and other intellectual property rights in that content belongs to or has been licensed by us, unless specifically labelled otherwise. All content is protected by applicable United Kingdom and international intellectual property laws and treaties.
2. Businesses & commercial use
(a) The information on our website may be used by you for your personal use only and our status as owner / authors of the content must be acknowledged at all times. The use of the content on our website may not be used for commercial purposes.
(b) From time to time our website may contain links to third party sites for information purposes only. Unless expressly stated, third-party sites are not under our control and we accept no responsibility or liability for the content of such sites, nor should such links be taken to indicate our endorsement of the content provided therein.
(c) If you are a business user (i.e. you are using our website in the course of business or for commercial purposes), to the fullest extent permissible by law, we accept no liability for:
(i) any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) our site or the use of or reliance upon any content included on our site; or
(ii) loss of profit, sales, business, or revenue; loss of business opportunity, goodwill, or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.
2. Viruses, Malware, and Security
(a) We exercise reasonable skill and care to ensure that our site is secure and free from viruses and malware; however, we do not guarantee that this is the case.
(b) You are responsible for protecting your hardware, software, data, and other material from viruses, malware, and other internet security risks.
(c) You must not use our website to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware or any other code designed to adversely affect computer hardware, software, or data of any kind. You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via our site.
(d) You must not attempt to gain unauthorised access to any part of our site, the server on which our site is stored, or any other server, computer, or database connected to our site.
(e) You must not attack our site by means of a denial of service attack, a distributed denial of service attack, or by any other means.
(f) You may be committing a criminal offence under the Computer Misuse Act 1990 if you breach any of the above. Any and all such breaches will be reported to the relevant law enforcement authorities and we will cooperate fully with those authorities by disclosing your identity to them. Your right to use our site will cease immediately in the event of such a breach.
F - Personal information and communication
(a) We will only use your personal information as set out in our Privacy Policy and our Cookie Policy.
(b) If we have your contact details, we may send you important notices by email from time to time. Such notices may relate to matters including, but not limited to, changes to our site or to these Terms and Conditions. We will not send you marketing emails if you have opted out of receiving them. All marketing emails from us will include an unsubscribe link. If you opt out of emails from us, it may take up to 5 working days for your request to take effect and you may continue to receive emails during that time. If for unforeseen reasons you continue to receive communication more than 5 working days after unsubscribing, please email us directly at [email protected].
(c) For all other non-marketing communication, we will contact you using the information you have provided us.
H - Other important terms
(a) We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
(b) You may only transfer your rights or obligations under these terms with our written consent.
(c) All contracts of services incorporate these Terms and Conditions as amended from time to time and are between you and Total Body Sculpt. No other person shall have any rights to enforce any of its terms.
(d) Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
(e) If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things or prevent us taking steps against you at a later date.
(f) These terms are governed and construed by English law and you can bring legal proceedings in respect of the services in the English courts.
(g) If you are a client, you will benefit from any mandatory provisions of the law in your country of residence – your legal rights as a consumer are not reduced.
(h) If you are a client, any dispute, controversy, proceedings, or claim between you and Us relating to these Terms and Conditions or to the relationship between you and us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
(i) If you are a business user, any dispute, controversy, proceedings, or claim between you and us relating to these Terms and Conditions or to the relationship between you and us (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.